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Case study·Logistics & first-mile collection

Four million packages a year, all of them on camera.

How Pakket2Go secured its fleet and put a live camera view inside its own customer portal.

CustomerPakket2Go
Fleet sizeComplete fleet
SectorLogistics & first-mile collection
CountryNetherlands
Products used3
4M
Packages a year

Every one of them moving in a vehicle covered by Drivewatch cameras.

At a glance
Challenge

Securing a high-volume first-mile operation, and proving what happened when a shipment was disputed

Solution

Cameras in and around every vehicle, plus a Drivewatch feed built into Pakket2Go's own customer portal

Result

Footage that settles disputes, and end customers who can watch their own shipment move

Background

Pakket2Go is a first-mile specialist. It collects parcels, pallets and documents at its clients' customers, on demand or on fixed routes, and moves around four million packages a year. What it sells is not only transport but visibility, built on a white-label track & trace portal where its clients' customers follow a shipment under their own branding.

That promise puts unusual weight on what happens in and around the van. At this volume goods are handled constantly and by many hands, and a dispute about the condition or the handover of a shipment is not a rare event. Pakket2Go needed both the security of knowing what happened and something it could show a customer afterwards.

The challenges

Goods and vehicles to secure across a high-volume collection operation

Disputed shipments with no record of the handover to settle them against

Blind spots around the vehicle, exactly where loading and unloading happen

Customers asking where a shipment was, with no way to show them

The solution

Drivewatch fitted cameras in and around every vehicle, then went a step further and built the feed into Pakket2Go's own platform.

Cameras in and around the vehicle

  • Coverage inside the cabin and around the exterior
  • The loading and handover moment recorded, not just the road
  • Footage retained and retrievable per vehicle

Built into their platform

  • Drivewatch feeds directly into Pakket2Go's own software
  • No second system for their team to learn
  • The camera layer arrives as part of the product they already sell

Live view for the end customer

  • Location and live camera view inside the white-label portal
  • Their customers follow their own shipment
  • Visibility becomes a feature Pakket2Go sells, not a support ticket
Partnership
DRIVEWATCH®
Pakket2Go

Drivewatch × Pakket2Go

Most camera deployments end at the vehicle. This one continues into the customer's product. Drivewatch integrated its AI cameras into the Pakket2Go platform, so the location and the live view of a shipment appear inside the same white-label track & trace portal that Pakket2Go's clients already give their own customers. The end customer never sees a Drivewatch screen, and does not need to. They open the portal they were already sent, and watch their shipment move.

  • AI cameras integrated directly into the Pakket2Go platform
  • Location and live shipment view inside their white-label portal
  • One product for their customers, no second login and no second app
Results

With cameras across the fleet and the feed inside their platform, Pakket2Go reports:

100%Of the fleet fittedCameras in and around every vehicle
360°Coverage per vehicleIn and around the vehicle, not just the windscreen
LiveView in their own portalDrivewatch feeds straight into Pakket2Go's track & trace
  • The complete fleet fitted with cameras in and around the vehicle
  • Footage that has settled liability disputes rather than leaving them to argument
  • Location and live camera view available to end customers in Pakket2Go's own portal
  • Around four million packages a year moving under camera coverage
On the road
Pakket2Go runs first-mile collection across the Netherlands. Every vehicle in the fleet carries Drivewatch cameras.
Pakket2Go runs first-mile collection across the Netherlands. Every vehicle in the fleet carries Drivewatch cameras.
The Pakket2Go track & trace portal. Drivewatch location and live camera view feed into the screen their customers already use.
The Pakket2Go track & trace portal. Drivewatch location and live camera view feed into the screen their customers already use.
Why it matters

A camera system usually earns its place by protecting the operator: fewer disputes, lower risk, better evidence. Pakket2Go turned it into something the customer benefits from too. Once the feed sits inside their own portal, the cameras stop being a cost of running a fleet and become part of what the company sells. That is the strongest argument for an open platform. The value does not stop at the depot gate.

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